Refunds & Returns

At First Pick Kids, we want you to feel confident and happy with your purchase. If for any reason you are not completely satisfied, we offer a 30-day no-questions-asked return policy.

1. 30-Day Returns

You may return eligible items within 30 days of receiving your order, for any reason.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• The item must be returned in its original packaging

• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Digital products or online courses

• Gift cards

• Items marked as final sale

• Personalised or custom-made items (if applicable)

3. How to Start a Return

To initiate a return, please contact us at:

Email: [your email address]

Include:

• Your order number

• The item(s) you wish to return

We will provide return instructions once your request is approved.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect

• We recommend using a trackable shipping service, as we are not responsible for lost return parcels

5. Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund

• Approved refunds will be processed to your original payment method

• Please allow 5–10 business days for the refund to appear, depending on your payment provider

6. Exchanges

If you wish to exchange an item for a different size or product, please contact us and we will assist you where possible.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.