Privacy Policy

Last updated: 23/12/2025

This Privacy Policy explains how First Pick Kids (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website, register for programs, purchase products, or otherwise interact with our services.

We are committed to protecting your privacy and handling personal information in accordance with Australian privacy principles.

1. Information We Collect

We may collect personal information including, but not limited to:

a) Parent / Guardian Information

• Full name

• Email address

• Phone number

• Billing and delivery address

b) Child Information

Collected only with parental or guardian consent, including:

• Child’s first name

• Age or age group

• Program enrolment details

• Medical or safety notes (if voluntarily provided for training purposes)

c) Payment Information

• Payment details are processed securely by third-party payment providers (such as Shopify Payments, Stripe, or PayPal).

• We do not store full credit card details on our servers.

d) Website & Usage Data

• IP address

• Browser type

• Pages visited and interaction data

• Cookies and analytics data

e) Communications

• Enquiries, emails, messages, feedback, or form submissions

2. How We Use Your Information

We collect and use personal information to:

• Manage program registrations and bookings

• Deliver training services, products, and customer support

• Communicate important updates, schedules, or changes

• Ensure child safety and appropriate class placement

• Process payments and orders

• Improve our website, services, and user experience

• Meet legal, regulatory, and insurance requirements

We only collect information that is reasonably necessary for these purposes.

3. Children’s Privacy

Protecting children’s privacy is extremely important to us.

• We collect children’s personal information only from parents or legal guardians

• Information is used solely for training administration, safety, and communication

• We do not knowingly collect personal information directly from children without parental consent

If you believe we have collected information about a child without appropriate consent, please contact us immediately.

4. Sharing of Personal Information

We do not sell, rent, or trade personal information.

We may share information only with trusted third parties where necessary, including:

• Payment processors

• Booking and scheduling platforms

• Email and communication tools

• Website hosting, analytics, and IT service providers

• Legal, regulatory, or insurance bodies where required by law

All third parties are required to protect your information and use it only for authorised purposes.

5. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure, including:

• Secure systems and encrypted platforms

• Limited internal access to personal data

• Use of reputable third-party service providers

While no system is 100% secure, we take data protection seriously and continuously review our practices.

6. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Analyse website traffic and usage

• Improve functionality and performance

• Support marketing and communication efforts

You can choose to disable cookies through your browser settings, though some features may not function properly.

7. Access, Correction, and Deletion

You have the right to:

• Request access to the personal information we hold about you or your child

• Request corrections to inaccurate or outdated information

• Request deletion of personal information where legally permissible

Requests can be made by contacting us using the details below.

8. Marketing Communications

We may send updates or promotional communications related to First Pick Kids.

• You may opt out at any time using the “unsubscribe” link

• We respect your communication preferences

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.

Continued use of our services indicates acceptance of the updated policy.