Refund & Cancellation Policy

# Refund & Cancellation Policy

Last updated: [Insert Date]

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## 🏀 Basketball Programs (Trial / Weekend / Holiday)

We do **not offer refunds** for regular term programs or holiday camps once a booking is confirmed.

### ❗ Trial Class Exception  
The **$21.99 Trial Class** is non-refundable **after attendance**, but **fully refundable if canceled at least 24 hours in advance.**

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## 🎽 Products (Shoes, Balls, Apparel)

We accept **returns or exchanges** on physical products within **14 days of delivery**, as long as the items are:

- Unused and in original packaging  
- Not worn, washed, or damaged  
- Accompanied by proof of purchase

Customers are responsible for return shipping costs unless the item is defective.

### 💳 Refund Method  
Once your return is received and inspected, we will issue a refund to your original payment method within 5–7 business days.

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## 📬 How to Start a Return

To initiate a return or exchange, please contact us at:  
**info@firstpickkids.com**  
Include your order number and reason for return. We’ll guide you from there.

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## 🧾 Non-Returnable Items

- Programs or classes (after confirmed booking)  
- Used or damaged products  
- Gift cards or promo items

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*We reserve the right to refuse returns that do not meet the above criteria.*